Phased reopening of libraries begins with the launch of a new ‘Click and Collect’ service

As part of phased reopening plans, Hereford, Leominster, Ledbury and Ross-on-Wye libraries have launched a ‘Click and Collect’ service for pre-ordered books and green garden waste bags.

Although the library buildings will remain closed for the time being, the entrance foyers to the libraries will be available as Click and Collect pick-up points for the pre-ordered books and bags and for customers to return library items.

The Click and Collect points will be open:
Monday, Tuesday and Wednesday 2pm – 4pm
Thursday, Friday and Saturday 11am – 1pm

To use the Click and Collect service for books, customers will need to complete an online form and the library staff will put together a selection of books. Customers will be contacted when their order is ready to collect. Details on how to order Click and Collect library books can be found at http://www.herefordshire.gov.uk/libraries/clickandcollect.

For assistance or further information please contact libraries@herefordshire.gov.uk or telephone 01432 261556.

Green sacks for garden waste that have been pre-ordered online may also be collected from the Click and Collect libraries. Customers must order and pay for the sacks online and allow at least two working days before their visit as there will be no financial transactions at the sites at this phase of the re-opening process. Details of how to order and collect sacks from the library sites, along with information on any other outlets selling sacks can be found at http://www.herefordshire.gov.uk/gardenwaste

The council is following national guidance for libraries by taking a phased approach to reopening to ensure the safety of customers and staff. Risk assessments have been completed and safety measures put in place, including the quarantine of all returned items for 72 hours before being returned to stock in line with Public Health England guidelines.